1. Overview & Summary
2. System Requirements
3. Using the System
4. Frequently Asked Questions

In a continued effort to improve communications and strengthen supplier relations, Verizon Logistics has developed its Electronic Commerce Solutions Site for the use of its trading partners. The web site is designed to assist suppliers who need a fast, reliable and economical way of exchanging business documents with Verizon Logistics. Suppliers can send and receive business documents and other information quickly and easily to streamline business communications with Verizon Logistics. Conducting business electronically is a proven method to dramatically reduce cycle time and increase accuracy by eliminating data entry errors. The Internet URL (Universal Resource Locator) is: https://www.edixchange.com/vzn.

From the web site, the following transactions are available today to be exchanged electronically:

• Purchase Orders (PO) from Verizon Logistics to a supplier
• Purchase Order Acknowledgments (POA) from a supplier to Verizon Logistics
• Advanced Ship Notices (ASN) from a supplier to Verizon Logistics
• Invoices from a supplier to Verizon Logistics
• Electronic e-mail

A. Supplier Registration

To utilize the Verizon Logistics Electronic Commerce Solutions Site, an authorized Verizon Logistics supplier needs an account number and password, a standard web browser (such as, but not limited to: Netscape Navigator or Microsoft's Internet Explorer) and Internet access.

First Time Users: In order to use this web site, you must first register. Please follow the steps outlined below:

1. Go to the Verizon Logistics Electronic Commerce Solutions Site home page.
2. Click on and read Welcome and General Information.
3. At the bottom of the document, click on and read the On-line Registration.
4. At the bottom of the document, click on 'Click Here to View Service Agreement'. If in agreement, click on 'I AGREE' located at the bottom of the Agreement.
5. This will bring you to the Supplier Profile screen. Access your information by entering your vendor number (in capital letters) as the User ID. Your temporary password is your vendor number with a lower case letter "t" at the end. (Your Verizon Logistics vendor number can be obtained from a previously received Purchase Order or by calling Easylink's (formerly Enable's) Enrollment Team at 1-800-342-4401.
6. IMMEDIATELY CHANGE YOUR PASSWORD.
7. Update your company information such as address, contact name and title, etc. and click on 'Update and Continue'.
8. Verify the accuracy of your company information and click on 'Continue'.
9. Select a payment type and click on 'Send Payment Information'.

NOTE: Your request to conduct business electronically will be sent to Verizon Logistics. Once approved, Verizon Logistics' Electronic Commerce Group will contact you to begin document testing.

To ensure an appropriate level of security, Verizon Logistics' EDI Department will administer accounts for authorized suppliers. With the ease of pointing and clicking at a desktop computer, a supplier can view, print and save Verizon Logistics purchase orders on-line. Also, suppliers can send Verizon Logistics electronic purchase order acknowledgments, advanced ship notices and invoices easily and quickly from their desktop, without disrupting their internal systems or business functions.

Agreement Process:

By clicking 'Click Here To Agree' on the Electronic Commerce Services Agreement, you agree to abide by the terms outlined in the Agreement. Further, Verizon Logistics requires that each supplier receiving electronic purchase orders sign a Trading Partner Agreement, which contains the PO Terms and Conditions normally found on the reverse side of each paper PO. The trading partner agreement is available to print from the website. It is imperative that this agreement be filled out completely and be sent to Verizon Logistics at the address provided. Only after this agreement is received and processed will Verizon Logistics begin sending your orders to the website.

Document Testing:

Once you have been approved for access by Verizon Logistics, the Verizon Logistics EDI department will contact you via e-mail to begin document testing. Once Verizon Logistics is satisfied with your proficiency in using the site and you have returned your completed Trading Partner Agreement, your status will be changed from test to production. Verizon Logistics will notify you of this status change by e-mail.

• During your test period, Verizon Logistics will continue to send your purchase orders via fax or mail, and you may fax or mail the corresponding purchase order acknowledgments, ship notices, and invoices to Verizon Logistics. Generally, this status lasts for approximately 5 business days. During this period Verizon Logistics will also send you duplicate purchase orders to you via this web site, to enable you to practice creating PO acknowledgments, ship notices, and invoices. You have the option of sending your PO acknowledgements, ship notices, and invoices to Verizon Logistics via the website, or continue faxing to Verizon Logistics.
• Once Verizon Logistics has authorized your move to production status, you must use this web site to receive purchase orders (PO's) as well as create and send your POAs, ASNs, and invoices to Verizon Logistics via this web site. Verizon Logistics will notify you of your production date via e-mail. (Note: At this time you will no longer receive paper PO's; as a result you should begin to check this web site daily to retrieve new PO's sent by Verizon Logistics).

You will receive a reminder in the form of an e-mail in the event you have not viewed your purchase orders within 24 hours of receipt. A copy of this e-mail will also be sent to Verizon Logistics.

Using the Verizon Logistics Electronic Commerce Solutions Site will require a personal computer, with Internet access and a standard web browser, such as Netscape Navigator or Microsoft's Internet Explorer. These web browsers are usually available free of charge from your Internet Access Provider. If a supplier needs assistance locating an Internet Access Provider, they can contact Easylink Corporation at 1-800-342-4401 for a recommended Internet provider. The web site is best viewed with the following minimal requirements:

1. Netscape Navigator (version 4.x or higher) or Microsoft Internet Explorer (version 4.x or higher)
2. Computer monitor resolution configured at 800x600 pixels and supports 256 colors.

The Verizon Logistics Electronic Commerce Solutions Site is designed for ease of use with minimal computer or Internet browsing experience. Purchase order, POA, ASN and invoice information is graphically represented on the monitor and can easily be printed for local archiving and storage. The system is designed to allow a supplier to easily view a purchase order, enter acknowledgment, shipping, or invoice information, and click on 'send' to automatically send the respective document electronically to Verizon Logistics.

To access the web site, you must first connect to the Internet. From your web browser enter the address: https://www.edixchange.com/vzn. (Note: First Time Users must register for Verizon Logistics WebCommerce Access; please see Section I.A of this User's Manual for step-by-step registration instructions.) This will bring you to the Verizon Logistics Electronic Commerce Solutions Site. From this screen, select the option 'WebCommerce Program' which will bring you to the WebCommerce Program menu. You may access your Verizon Logistics documents by selecting the 'Document Directory' option. The system will then display a login box; in the "User Name" field, type your Verizon Logistics ID (this unique identifier can be found on a previously received Verizon Logistics Purchase Order), then type your password in the "Password" field and click on "OK". In the event you have forgotten your password, please contact Easylink Customer Service at: 1-800-342-4401.

Rest assured that Verizon Logistics and Easylink Services value your business as much as you do. As a result we have taken the steps necessary to ensure that highly effective Internet security measures and software protect any transaction you receive or send. To further ensure that only your authorized staff may access your account, we encourage you to regularly change your password.

The Home Page includes the following options:

• Welcome and General Information
• Web Commerce Program
• EDI Program
• Point-Of-Sale (POS) Program
• Contact

Choosing this option will allow the supplier to view an introductory welcome letter from Verizon Logistics and Easylink Services International Corporation.

WebCommerce Program: This option has been designed for those Verizon Logistics trading partners interested in utilizing the Internet to conduct business electronically with Verizon Logistics. Choosing this option will allow the user to do the following:

• WebCommerce Program Summary: View a brief description of the documents available for the user to 'trade' with Verizon Logistics, as well as information about site objectives and site security.
• On-Line Registration: First time users are given step-by-step instructions on registration with Easylink Services in order to gain access to the web site.
• Document Directory (Registered Users): Sign on using a valid account number and password to view a status page indicating the number of new and updated purchase orders, purchase order acknowledgments, invoices and ship notices prepared and sent. From this page, you may search, select and view purchase orders on-line and create electronic acknowledgments, ship notices, and invoices. Section 3.1 explains this option in more detail.
• Vendor Account Maintenance (Registered Users): Validate the accuracy of your business name, address, and contact information with Verizon Logistics. The supplier has the option to update this information as needed. Please note the importance of the accuracy of this information; it helps Verizon Logistics to verify who you are for security purposes, as well as to communicate with you effectively. We suggest that you periodically check the accuracy of this information and be sure to update it when changes to your business occur.
• Help: Utilize our on-line user manual, which includes detailed information on web site document management, helpful contact information, and troubleshooting advice in the form of Frequently Asked Questions (FAQs).

Verizon Logistics EDI Program: This option has been designed for those Verizon Logistics trading partners capable of conducting business electronically with Verizon Logistics via traditional EDI. Choosing this option will allow the user to access the following:

• EDI Program Summary: View a brief description of Verizon Logistics' EDI Program.
• Purchase Order v4010: View, print, or download Verizon Logistics purchase order document specifications.
• Purchase Order Acknowledgment v4010: View, print, or download Verizon Logistics purchase order acknowledgment document specifications.
• Advanced Ship Notification v4010: View, print, or download Verizon Logistics Advanced Ship Notification document specifications.
• Invoice v4010: View, print, or download Verizon Logistics invoice document specifications.
• Remittance v4010: View, print, or download Verizon Logistics remittance document specifications.

Contact Verizon Logistics' Electronic Commerce Group (e-mail): Communicate with Verizon Logistics' EDI department with your questions, concerns, etc. related to electronic commerce transactions with Verizon Logistics.
Note: Verizon Logistics encourages you to contact your Verizon Logistics Buyer with your non-EDI or non-WebCommerce related questions.

From the Verizon Logistics Electronic Commerce Solutions Site home page, select 'WebCommerce Program'. The screen will then display the five options of the Web Commerce Program submenu. Select the fourth option, 'Document Directory'. This selection requires a valid account number and password. If the account number or password is misplaced or forgotten, call Easylink Services Customer Satisfaction at: 1-800-342-4401. After entering a valid account number, the supplier's name will be displayed, along with the status of purchase orders, acknowledgments, ship notices, and invoices. The different statuses are as follows:

The number to the right of each status indicates the number of documents within that status. Below find a brief description of each status:

In the event you wish to download your new purchase orders, move your cursor to the box to the right of the 'Download' button (located to the right of the New PO status), and key in the number of documents you wish to download. Move your pointer to the 'Download' option and click on it. Once the File Download message box appears on your screen, click on 'Save this file to disk' and click 'OK'. You will then be prompted to indicate the location you wish to save this file to (e.g. 'Desktop'), as well as the filename you wish to assign to this file. Once you have keyed in this information, click on 'SAVE'.

This information will be saved in a CSV (comma-separated value) format. In order to view this downloaded information, you will need Microsoft Excel loaded onto your PC.

Once the download is complete, you have two options:

'Update': moves your downloaded POs to the "Open Purchase Order" category of your Document Directory.
'Return to Document Directory without updating PO Status': allows your downloaded POs to remain in the "New Purchase Order" category of your Document Directory.

To view a new purchase order, select 'New Purchase Orders'. Upon selecting, a summary list of new order(s) will be displayed. To view the details of a specific order, move the browser's pointer over the order number and select. This will display the PO Detail screen. At the top of the screen, the purchase order and shipping information will be displayed, as well as any notes from Verizon Logistics. Further down the page you will find the specific line item information. Scroll down to the bottom of the PO to find three function "buttons". By clicking on these buttons, you will be able to:

• Create a PO Acknowledgment ('Create POA')
• Create an Advanced Ship Notice or ASN ('Create ASN')
• Create an Invoice ('Create Invoice')
• Add a line item ('Add Line') Note: the addition of a line item must be initiated by a Verizon Logistics Buyer.
• Cancel the Purchase Order ('Cancel PO') Note: the cancellation of a purchase order must be initiated by a Verizon Logistics Buyer.

Note: Once you have viewed a New Purchase Order, its status will change to "Open PO".

From time to time a Verizon Logistics Buyer may contact you in order to cancel a previously sent purchase order. In the event this occurs, you will receive a faxed notification of this cancellation from your Verizon Logistics Buyer. Once received, you should imimages/mediately go to this web site and display the appropriate purchase order on your screen. Move your pointer to the 'Cancel PO' button, located at the bottom of the purchase order and click on this feature to register the cancellation.

The web site will ask you to confirm your cancellation request. Click 'Cancel' to proceed with the cancellation, or 'OK' to undo your cancellation request. Once cancelled, the web site will automatically move the purchase order to the "Cancelled PO" status of your document directory. This cancelled PO will remain in this category for 24 hours, upon which time it will be archived and no longer displayed on the web site.

Note: A Verizon Logistics Purchase Order may be cancelled at the request of a Verizon Logistics Buyer only; Verizon Logistics suppliers are not authorized to initiate a PO cancellation. In the event you are unable to ship against a Verizon Logistics purchase order, you should acknowledge a quantity of 0.

In the event you do not ship against a purchase order within 60 days of receipt, the web site will automatically archive this new, open, or partially shipped PO. Furthermore, the web site will automatically archive any 'open' or 'sent' acknowledgments, ship notices and invoices over 60 days old. Once archiving has occurred, your document will no longer be available to view or send to Verizon Logistics. In the event you would like to acknowledge, ship or invoice against an archived purchase order, you must contact your Verizon Logistics Buyer to discuss further.

Verizon Logistics requires that its suppliers send documents in the appropriate order. Once receiving your Verizon Logistics purchase order, you should create and send documents in the following order:

1. Purchase Order Acknowledgment (POA) (recommended within 24 hours of PO receipt)
2. Advanced Ship Notification (ASN)
3. Invoice

As a result, this web site will require that you create these documents in the order outlined above. In the event you attempt to create a document 'out of order' a message will display directing you to create the appropriate document. After selecting the respective 'Create' button (e.g. "Create ASN"), the web site will create and display that document. You will be prompted to create the next document once you have sent the previous one to Verizon Logistics. You will also find all 'Create' document buttons at the bottom of each PO document.

For your convenience, your document status navigation bar is located at the bottom of your document screens. This tool bar allows you to navigate directly from one document type to another, without having to navigate through to the Document Directory.

Purchase Order Document Status Update:

Any changes or updates made to each successive document will also be reflected on the purchase order originally sent by Verizon Logistics. The creation and status of each new document (e.g. POA, ASN, or Invoice) will be displayed on the purchase order document, with the original purchase order information still being displayed for your convenience. You may view the status of this document at any time by clicking on the 'View PO' button located at the bottom of each document screen.

Creating Partial Documents:

Verizon Logistics recognizes that you may need to partially acknowledge, ASN, or invoice the quantity ordered on the purchase order. As a result, you may create a 'partial' POA, ASN or invoice document. In the event you do so, the quantity remaining will be reflected on the purchase order document, to reference at a later date. In the event you wish to fill the remaining quantity ordered, you should do so by creating another POA, followed by the ASN, and invoice to accurately reflect your shipment information. Once the purchase order quantity amount has been completely acknowledged, shipped, and invoiced, the web site will 'close' the document by removing it from the 'Open Purchase Order' category of your Document Directory.

You may view your 'partial' document at any time by clicking on the appropriate (POA, ASN, or invoice) document from your purchase order document detail screen or from choosing the respective Document Directory category.

Adding a Line Item:

Verizon Logistics suppliers are allowed to add a line item only when notified by a Verizon Logistics Buyer. Your Buyer will send a faxed notification of this line item addition to you. At this time you should imimages/mediately update your PO. To do so, click on 'Add Line' located at the bottom of the purchase order document you wish to update. This will bring you to the Add Detail Line screen, and will prompt you to input a number of required fields, including:

1. Customer Item Number
2. Vendor Part Number
3. Unit of Measure (pull-down menu)
4. Quantity Ordered
5. Item Description
6. End User Part Number
7. Ship Date (pull-down menu)
8. Price Basis (pull-down menu
9. Price

At the bottom of the screen you will find four function buttons:

• 'Add Line': Allows you to add the above line item information to your purchase order document. Once the addition is processed, the web site will display a confirmation message at the top of your screen. You will then be prompted to choose one of the three options below.
• 'Change': Allows you to change any of the fields you have keyed in.
• 'Back to PO': Returns you to the purchase order document.
• 'Reset': Allows you to reset the line item screen back to its original state (e.g. for use in the event of a keying error).

A. Creating a PO Acknowledgment ("POA"):

In order to create an acknowledgment, move your pointer to the 'Create POA' button located at the bottom of the purchase order you wish to acknowledge. Click on the 'Create POA' button, to create the POA document. Automatically displayed on the acknowledgment will be the PO number, PO date, and ship-to information, as well as the specific line item information. Near the top of your screen indicate the POA date and type (using the pull-down menus provided). If necessary, you may edit line item information. To do so, simply click on the line item number (located to the left of the line information):

Near the top of your screen will be the 'Change POA Detail Line' heading. You may edit the following information:

• POA Line Status (pull-down menu)
• Promise Ship Date (pull-down menu)
• Quantity to Ship
• Unit of Measure (pull-down menu)
• Vendor Part Number
• Price
• Price Basis (pull-down menu)

Acknowledging a Backorder

In the event you wish to acknowledge a backorder for the entire quantity ordered, you may do so by selecting the third option ('Entire Quantity Backordered') within the POA Line Status Field.  Your expected ship date of the backorder should be reflected in the 'Ship Date' field, which may be updated.

In the event you wish to acknowledge a partial shipment (with the remaining quantity on backorder), you may do so by selecting the fourth option ('Partial Shipment/Balance on Backorder') within the POA Line Status Field.  You should then enter the Quantity to Ship amount to reflect the partial shipment quantity.

In the event your final quantity to be shiped is different from the original quantity ordered by Verizon Logistics, you should send a sperate Acknowledgment reflecting this change in the final quantity to ship.

Once you have entered your changes, click on 'Change' to save your work or 'Reset' to reset the line item screen back to its original state (e.g. for use in the event of a keying error). In the event you attempt to send an Acknowledgment with information that is inconsistent with Verizon Logistics' business rules, the web site will notify you by displaying a message box.  In most cases, the message box will suggest helpful alternatives to your keying error.  Once satisfied with your changes, click on 'Back to POA' to return to the POA. Your line item changes will be reflected within the line item information selected, as well as on the purchase order document.

You must save your work prior to exiting this screen. To do so, click on the 'Save Work' button, located at the bottom of the screen.

B. Sending a POA to Verizon Logistics:

Once you have completed any changes to the POA and saved your work, you may choose any of the following buttons located at the bottom of your POA:

• Edit the POA further, by selecting 'Edit POA' (repeat the steps above)
• Send the POA to Verizon Logistics by selecting 'Send POA'
• View the present status of the purchase order document, by selecting 'View PO'

Once your POA has been completed and reviewed for accuracy, click on the 'Send POA' button, located at the bottom of the 'Open Acknowledgment' document. Once selecting 'Send POA' the system will display a confirmation that the document has been sent, e.g. 'Acknowledgment Sent to Verizon Logistics'. Your POA will now be displayed in your 'Sent PO Acknowledgments' status of your Document Directory.

Once you have created and sent the POA, you may create the Advanced Ship Notice.

A. Creating an ASN:

To create an advanced ship notice ("ASN"), select the 'Create ASN' button located at the bottom of your purchase order document. You may also create an ASN by selecting the 'Create ASN' button located at the bottom of the "Sent POA" screen. Using either option will navigate you to the "Open ASN" screen. Automatically displayed on the ASN will be the ship-to information, as well as the specific line item information. Required fields to be entered are:

• Shipment ID (assigned by the supplier)
• PRO Number
• Bill of Lading
• Weight (in pounds)
• Ship Via (pull-down menu)
• Actual Ship Date (pull-down menu)
• Quantity to ASN (per line item)

The "Quantity to ASN" field defaults to the quantity acknowledged, but may be changed. Once all required fields have been completed, you must save your work before transmitting the ASN. To do so, click on 'Save Work', located at the bottom of the ASN document.

Once your ASN has been completed and reviewed for accuracy, you may choose from three options, each located at the bottom of your document:

• 'Edit ASN' will allow you to edit any of the above fields. Once clicking on this option, follow the directions above.
• 'Send ASN' will send your ASN to Verizon Logistics.
• 'View PO' will allow you to view the details of the Verizon Logistics PO you are shipping against.

B. Sending your ASN to Verizon Logistics:

After clicking on 'Send ASN' option, the web site will verify that all required fields have been completed and the "ASN Sent to Verizon Logistics" message will appear at the top of your ASN. Your ASN will now appear in the 'Sent ASNs' status of your document directory.

Once you have created and sent the ASN, you may create the Invoice.

A. Creating an Invoice:

To create an Invoice, select the 'Create Invoice' button located at the bottom of your purchase order document. You may also create an Invoice by selecting the 'Create Invoice' button located at the bottom of the 'Sent ASN' screen. Using either option will navigate you to the "Open Invoice" screen, where you may view and edit the Invoice detail. Information displayed will include invoice, shipping information and line item information. Required fields to be entered are:

• Invoice #
• Invoice Date (pull down menu; the date will automatically display today's date, but may be changed.)

Suppliers are allowed to change the Quantity to Invoice field, located within each line item. In the event you change this field, the new Extended Amount will be reflected once you have saved your work and totaled your invoice.

Special Charges and Allowances

Verizon Logistics allows its vendors to submit special charges or allowances, reflecting against the entire invoice amount or against a specific line item.

Adding or Editing a Summary Allowance or Charge

To add or edit a new or existing allowance/charge that calculates against the entire Invoice total (e.g. Sales Tax), click on 'Add Summary Allowance/Charge' or 'Edit Summary Allowance/Charge' located above the "Bill to" and "Ship to" information. Displayed will be the "Invoice Allowance/Charge Information" screen. You will be prompted to enter the following information:

• Allow/Charge Indicator (drop-down menu)
• Service Description (drop-down menu)
• Method of Handling (drop-down menu)
• Allow/Charge Quantity
• Allow/Charge UOM (drop-down menu)
• Allow/Charge Amount

Once you have entered your information, you will find three function buttons at the bottom of the screen:

• 'Process': allows you to save your additions to the invoice.
• 'Back to Invoice': Once you have saved your additions, clicking on this button will return you to your invoice.
• 'Reset': Allows you to reset this screen back to its original state (e.g. for use in the event of a keying error).

Your allowance or charge will be calculated and reflected in the invoice total amount, located at the bottom of the invoice.

Adding or Editing a Line Item Allowance or Charge

To add an allowance/charge that calculates against a specific line item total (e.g. Cutting Charge), click on the line item number for which you wish to create the allowance or charge. In order to edit an existing allowance/charge, click on the 'Allowance' or 'Charge' you wish to edit. Displayed will be the "Invoice Allowance/Charge Information" screen. You will be prompted to enter the following information:

• Allow/Charge Indicator (drop-down menu)
• Service Description (drop-down menu)
• Method of Handling (drop-down menu)
• Allow/Charge Quantity
• Allow/Charge UOM (drop-down menu)
• Allow/Charge Amount

Once you have entered your information, you will find three function buttons at the bottom of the screen:

• 'Process': allows you to save your additions to the invoice.
• 'Back to Invoice': Once you have saved your additions, clicking on this button will return you to your invoice.
• 'Reset': Allows you to reset this screen back to its original state (e.g. for use in the event of a keying error).

Your allowance or charge will be calculated and reflected in the line item total amount, located to the extreme right of your line item information.

Once you have completed all changes you wish to make to your invoice, you will need to save your work. At the bottom of the invoice you will find one function button:

• 'Save Work': allows you to save your changes to the invoice and prepares it to be sent to Verizon Logistics.

Note: In the event you add or edit an allowance or charge after keying in your invoice number or date, you will need to re-key your invoice number or date once you return to the invoice screen, prior to sending your invoice.

Sending your Invoice

Once you have saved your work, the invoice will display once more, for you to review prior to sending to Verizon Logistics. At the bottom of this screen you will find three function buttons:

• 'Edit Invoice': allows you to edit the Invoice further (repeat the steps above).
• 'Send Invoice': allows you to send the Invoice to Verizon Logistics.
• 'View PO': allows you to view the present status of the purchase order document.

Once your Invoice has been completed and reviewed for accuracy, click on the "Send Invoice" button, located at the bottom of the "Open Invoice" document

Once selecting 'Send Invoice', the web site will display a confirmation that the document has been sent, e.g. "Invoice Sent to Verizon Logistics". Your Invoice will now be displayed in your 'Sent Invoice" status of your Document Directory.

Each time an electronic document is sent by either Verizon Logistics or its supplier, the receiver automatically sends an electronic acknowledgment (also known as a 'Functional Acknowledgment'). In the case where the supplier acts as the receiver, Easylink will send the Functional Acknowledgment on behalf of the supplier. In the Verizon Logistics does not successfully receive your document, Easylink will investigate the cause for rejection and resolve accordingly.

In the event you wish to individually print a purchase order, POA, ASN, or invoice you may do so by clicking on your browser's 'Print' key (usually located near the top of your screen). In order to capture all of the information on one page for easier reading, we recommend you print these documents using a landscape format.

WARNING: DO NOT USE YOUR BROWSER'S BACK BUTTON, UNLESS DIRECTED BY A MESSAGE WITHIN THE WEB SITE. THE BACK BUTTON LOSES ALL OF YOUR UPDATES.

Q. How long will orders and invoices be stored on-line?
A. With the exception of Cancelled Purchase Orders, all documents will be available for display on the web site for 60 days. After 60 days, documents will be archived, and no longer displayed on the web site. Once a purchase order has been moved to a 'Cancelled Purchase Order' status, it will be available for display on the web site for 24 hours. After 24 hours the document will be archived, and no longer displayed on the web site.

Q. If I have a problem or a question about how to use this web site, who should I contact?
A. Please contact Easylink Customer Satisfaction Department at 1-800-342-4401 or support@easylink.com

Q. Can I get an electronic version of the purchase order?
A. Yes, select 'DOWNLOAD PO' (comma separated values) when viewing a New Purchase Order, and follow the instructions on saving the purchase order to a data file on a local personal computer.

Q. How do I know if Verizon Logistics received my document?
A. Verizon Logistics will automatically send an electronic acknowledgment of receipt of your document to Easylink. In the event Verizon Logistics does not successfully receive your document, a Easylink customer service representative will investigate and resolve the issue on your behalf. You will be notified in the event the document requires further attention from you.

Q. In the event I do not have Internet e-mail capabilities, will I still be able to utilize the web site e-mail feature?
A. Unfortunately, no. The e-mail feature incorporated into this web site takes advantage of the e-mail capability that the supplier is presently using. As a result, you must have e-mail capability and have your browser configured to use it. In the event you presently do not have e-mail capability, we suggest you contact your Internet Service Provider in order to obtain this capability.

Q. In the event that I am presently not EDI capable, but do not wish to utilize this web site, do I have any other options?
A. Yes, EDI outsourcing is another option to consider. For more information on EDI outsourcing, please call Easylink's Sales department at: 1-800-342-4401.